Last Updated: June 1, 2026
Welcome to the website of Nexus Global Managed Services. These Terms & Conditions explain the rules for using our website and engaging with our services. By accessing this website, submitting an enquiry, requesting a quote, or using our services, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
Nexus Global Managed Services provides managed IT support, remote and on-site smart hands support, infrastructure deployment, network connectivity support, end-user and workplace IT support, POS and retail technology support, AV system installation and support, and storage support for client-owned local inventory.
Company Name: Nexus Global Managed Services
Email: [email protected]
Phone: +44 203 432 1559
Address: Office 18171, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
You may use our website for lawful business and informational purposes only.
You agree not to:
Use the website for any unlawful or harmful activity
Attempt to interfere with the security or functionality of the website
Copy, reproduce, or misuse website content without permission
Submit false, misleading, or incomplete information through our forms
Upload or transmit harmful code, spam, or malicious content
Use the website in a way that may damage our business, systems, or reputation
We may restrict or block access to the website if we believe it is being misused.
The content on our website is provided for general information about our company and services. While we aim to keep information accurate and up to date, we do not guarantee that all website content will always be complete, current, or error-free.
Website content does not create a binding service agreement unless confirmed separately in writing by Nexus Global Managed Services.
When you submit an enquiry or request a quote, we may ask for details such as your company name, service location, technical requirement, urgency, equipment details, and project scope.
Any quote, proposal, or service estimate provided by us is based on the information available at the time. Pricing, timelines, availability, and scope may change if the requirement changes or if additional information becomes available.
A service will only be confirmed once both parties agree the relevant scope, pricing, timeline, and service conditions in writing.
Our services may include, but are not limited to:
Managed IT support services
24/7 international IT support
Remote and on-site smart hands support
Dedicated IT resources and project-based support
Rack and stack services
IMAC services
IT rollouts and deployments
Break-fix and maintenance support
Site surveys
Network infrastructure and connectivity support
End-user and workplace support
POS and EPOS support
AV system installation and support
CCTV, people counting, docking station, and conference room technology support
Storage space and coordination support for client-owned local inventory
Specific service details, response times, responsibilities, deliverables, and exclusions will be agreed separately in writing.
Where we provide storage or inventory support, this service relates to the client’s own spare parts, devices, replacement hardware, or technical equipment.
Unless agreed otherwise in writing:
Nexus Global Managed Services does not own the stored inventory
Nexus Global Managed Services does not sell or supply the stored inventory
The client remains responsible for the ownership, accuracy, condition, and suitability of their inventory
We provide storage space, handling support, inventory coordination, visibility support, and dispatch coordination where agreed
Dispatch, shipping, insurance, customs, and delivery arrangements may be subject to separate terms or third-party provider conditions
Clients must ensure that any inventory provided for storage is lawful, safe, properly labelled, and suitable for the intended service use.
To help us deliver services effectively, clients must provide accurate, complete, and timely information.
Clients are responsible for:
Providing correct service location and access details
Sharing accurate technical requirements and equipment information
Ensuring required permissions, approvals, and authorisations are in place
Providing safe access to the site or equipment where on-site support is required
Ensuring systems, equipment, and inventory are lawful and suitable for use
Providing necessary credentials, documentation, or contacts where required
Backing up important data before service work where appropriate
Paying agreed fees, charges, and expenses on time
Delays, missing information, restricted access, or incorrect details may affect service timelines, cost, and delivery.
We aim to provide reliable and responsive support, but service availability may depend on location, engineer availability, project scope, equipment availability, site access, third-party providers, and agreed service levels.
Any response times or completion timelines will only apply where they are confirmed in writing, such as in a service agreement, statement of work, proposal, or service level agreement.
Some services may involve third-party engineers, logistics providers, software providers, hosting providers, network providers, equipment vendors, or other service partners.
We are not responsible for delays, failures, outages, losses, or issues caused by third parties outside our reasonable control. However, we will aim to coordinate and communicate with third parties where required as part of the agreed service scope.
Fees, payment terms, taxes, expenses, and any additional charges will be set out in the relevant quote, proposal, invoice, statement of work, or service agreement.
Unless agreed otherwise in writing:
Payments must be made by the due date stated on the invoice
Additional work outside the agreed scope may be charged separately
Travel, parking, courier, shipping, accommodation, customs, or out-of-hours charges may apply where relevant
Late payment may result in service delays, suspension, or recovery of outstanding amounts
If the requested work changes after approval, we may need to revise the quote, timeline, resources, or service plan.
Examples of scope changes may include:
Additional sites or service locations
Different or additional equipment
Increased urgency or out-of-hours work
More complex technical requirements
Delays caused by missing access, approvals, or documentation
Additional testing, reporting, or follow-up work
Any material scope changes should be agreed in writing.
Cancellation or rescheduling terms may vary depending on the service type, location, urgency, engineer booking, and third-party costs.
Where a confirmed service visit, project, or resource booking is cancelled or rescheduled at short notice, cancellation fees, travel costs, third-party charges, or minimum service charges may apply.
Specific cancellation terms should be confirmed in the relevant quote, proposal, or service agreement.
To the maximum extent permitted by law, Nexus Global Managed Services will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of data, loss of revenue, loss of goodwill, or business interruption.
Our total liability for any claim related to a service will be limited to the amount paid by the client for the specific service giving rise to the claim, unless a different limit is agreed in writing or required by law.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Where services require access to systems, devices, networks, or client environments, clients must ensure that access is authorised and appropriate.
Clients are responsible for:
Backing up important data before technical work begins
Managing passwords, credentials, and access permissions
Ensuring appropriate security controls are in place
Removing or limiting access after service completion where required
Not sharing unnecessary sensitive information
We will aim to handle access details and service information responsibly and in line with our Privacy Policy.
All website content, including text, layout, graphics, branding, images, icons, and design elements, belongs to Nexus Global Managed Services or its licensors unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.
Client-owned materials, documents, systems, data, branding, and inventory remain the property of the client or relevant owner.
Both parties may receive confidential business, technical, operational, or commercial information during enquiries or service delivery.
Each party agrees to keep confidential information secure and not disclose it to third parties unless required for service delivery, authorised in writing, or required by law.
Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content, availability, security, or practices of third-party websites.
We aim to deliver services professionally and with reasonable care and skill. However, we cannot guarantee that every technical issue will be resolved, that all systems will remain uninterrupted, or that third-party services, equipment, or networks will always perform as expected.
We will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control, including natural disasters, war, strikes, government restrictions, power failures, internet outages, transport disruption, supplier failures, cyber incidents, or other events beyond our control.
Your use of our website and services may involve the collection and processing of personal information. Please read our Privacy Policy to understand how we collect, use, store, and protect personal information.
We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website or services after changes are published means you accept the updated Terms.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms, our website, or our services will be subject to the courts of England and Wales, unless otherwise agreed in writing.
For questions about these Terms & Conditions, please contact:
Nexus Global Managed Services
Office 18171
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: [email protected]
Phone: +44 203 432 1559
From urgent on-site support to planned deployments and ongoing managed services, our team helps businesses stay connected, supported, and operational worldwide.
