Privacy Policy

Last Updated: June 1, 2026

Nexus Global Managed Services is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request our services, or communicate with our team.

1. Who We Are

Nexus Global Managed Services provides managed IT support, smart hands services, infrastructure deployment, network connectivity support, workplace IT support, POS and retail technology support, AV system installation and support, and storage support for client-owned local inventory.

Company Name: Nexus Global Managed Services
Email: [email protected]
Phone: +44 203 432 1559
Address: Office 18171, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

For any privacy-related questions, please contact us at [email protected].

2. Information We Collect

We may collect personal information when you use our website, submit a contact form, request a quote, contact our team, or use our services.

The information we may collect includes:

  • Your name

  • Email address

  • Phone number

  • Company name

  • Job title or role

  • Business address or service location

  • Details about your IT support request

  • Information included in messages, emails, or enquiry forms

  • Website usage information, such as pages visited, browser type, device type, and IP address

  • Any other information you choose to provide to us

We do not intentionally collect sensitive personal information through our website. Please avoid submitting sensitive personal data unless it is necessary for your service request.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and service requests

  • Provide quotes, proposals, and service information

  • Deliver managed IT support and related services

  • Arrange remote or on-site technical support

  • Communicate with clients, partners, suppliers, and service contacts

  • Manage customer relationships and service records

  • Improve our website, services, and communication

  • Maintain website security and prevent misuse

  • Meet legal, regulatory, and business obligations

4. Lawful Basis for Processing

Depending on the situation, we may process your personal information based on one or more of the following lawful bases:

  • Contract: To provide services or take steps before entering into a contract.

  • Legitimate Interests: To respond to business enquiries, manage client relationships, improve our services, and operate our business.

  • Legal Obligation: To comply with applicable legal or regulatory requirements.

  • Consent: Where you have given clear consent, such as for certain marketing communications or optional cookies.

Where we rely on consent, you may withdraw your consent at any time.

5. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide our services, including:

  • IT support engineers and service delivery partners

  • Hosting, website, email, and communication providers

  • Business software and CRM providers

  • Professional advisers, such as accountants or legal advisers

  • Payment, billing, or administration providers

  • Authorities or regulators where required by law

When we work with third parties, we aim to ensure that appropriate safeguards are in place to protect your personal information.

6. International Services and Data Transfers

Nexus Global Managed Services provides services across global locations. In some cases, your information may be shared with service partners or technical resources outside the United Kingdom where necessary to deliver support.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are used in line with applicable data protection requirements.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, manage enquiries, maintain business records, meet legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the reason it is held. When information is no longer required, we will delete it or anonymise it where appropriate.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyse website performance, and understand how visitors use our site.

Cookies may collect information such as browser type, device type, pages visited, time spent on the website, and general usage data.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. Marketing Communications

If you contact us or request information about our services, we may use your contact details to respond and provide relevant business information.

Where required, we will ask for your consent before sending marketing communications. You can opt out of marketing emails at any time by contacting us at [email protected] or using the unsubscribe option where available.

10. Data Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email system, or online transmission is completely secure. You should only share information that is necessary for your enquiry or service request.

11. Your Data Protection Rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to processing in certain circumstances

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Complain to a data protection authority

To exercise your rights, please contact us at [email protected].

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.

13. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Nexus Global Managed Services
Office 18171
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom

Email: [email protected]
Phone: +44 203 432 1559

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